June 2024

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Gum Chemical Solutions S.A. engages in Research, Development, Production, and Marketing of Turpentine, Rosin, and their derivatives, and is committed to conducting its activities in accordance with commitments to corporate responsibility, social responsibility, quality, innovation, safety, environmental protection, and the prevention of serious accidents involving hazardous substances.

This Management System Policy includes the following commitments:

 

Customer Service

The primary objective of Gum Chemical Solutions S.A. is to meet the needs and requirements of our customers by providing them with products and services of high safety and quality. This involves developing products that are suitable for their current needs and anticipating their future requirements, maintaining close contact, and listening to what they have to say.

We aim to be our customers’ partner of choice, ensuring we meet their expectations and, consequently, their satisfaction and loyalty.

 

Valuing the Individual

We believe that the success of our company depends on the combination of competence and the performance of dedicated employees.

The principles that guide us are:

• Respect for the individual, ensuring that all members of the organization understand their responsibility in mutual respect for each other’s rights and dignity;
• Encouraging our employees to develop their skills and make the most of their abilities and potential, fostering information exchange and open dialogue;
• Providing continuous training for employees in technical areas, best business practices, health, safety, food safety, workplace hygiene, and the prevention and response to serious accidents involving hazardous substances, as well as personal development to enhance and maximize their professional and personal skills and competencies;
• Recognizing their performance and contribution to the success of the company;
• Promoting diversity and equal opportunities.

 

Commitment to Responsibility

We strive to achieve a high level of business performance and responsibility in all activities, complying with all legal, regulatory, stakeholder compliance obligations, and other requirements that the organization subscribes to, while applying our business principles in our actions towards business partners.

We make every effort to select, develop, and promote employees, including managers with initiative and empathy who:

• Combine professional competence with a leadership style that motivates people to high performance;
• Have an open mind, a sense of priorities, an understanding of the company’s needs, and the courage to question established knowledge;
• Are flexible enough to broaden their field of experience;
• Apply these business principles in their decisions and actions.

We are committed to acting with a high ethical standard that fully respects the legal and ethical principles governing our activities and the organization’s global relationships with the market in general.

We require the same commitment from stakeholders with whom the organization interacts in strictly adhering to legal and ethical rules for the healthy development of business, particularly by scrupulously respecting rules against corruption, fraud, any forms of favoritism or obtaining undue advantages, anti-competitive practices, conflicts of interest, money laundering, as well as respect for human rights and labor rights.

 

Commitment to Performance

We strive to continuously create value for our shareholders/investors and achieve high sustained productivity.

Our objective is to maintain our commitment to research, ensure our growth and independence, offer employment opportunities, manage risks, and obtain attractive dividends on the invested capital.

 

Commitment to Society

Gum Chemical Solutions S.A. is part of the local community and environment.

We are a socially responsible organization committed to developing a constructive relationship within the environment in which we operate, promoting mutual contact and participation within the community, contributing to mutual development. Thus:

• We maintain high ethical and social standards in our production and marketing activities, in our attitude toward science and innovation, and in our efforts regarding environmental protection and ensuring good civic behavior;
• We also uphold high standards in complying with local, national, and international regulations, cooperating with authorities, and proactively communicating with the public, particularly regarding health, safety, and the prevention of serious accidents involving hazardous substances, from the project phase to the end of the establishment’s life cycle;
• We recognize the need to work in partnership with shareholders/investors, regularly seeking their feedback and taking it into consideration;
• We advocate for and respect human rights and the principles enshrined in the Universal Declaration of Human Rights and the Fundamental Rights at Work set forth by the International Labour Organization regarding Principles and Fundamental Rights at Work;
• We advocate for and respect global principles regarding the respect for workers and their rights, the prohibition of child labor, the freedom of association for workers, respect for inclusion and diversity, non-discrimination and equal opportunities, the prohibition of workplace harassment, and fair compensation for work.

 

Commitment to the Environment

In line with our commitment to achieving sustainable development, we assume responsibility for environmental protection by proactively utilizing new processes and technologies that minimize environmental impact, ensuring the reduction of impacts associated with: air pollution, water pollution, waste production; consumption of raw materials, subsidiary materials, water, energy; and production/use of substances.

The objective is to promote environmental sustainability, taking into account respect for the environment and the health and safety of customers and workers, aiming for high energy efficiency, pollution prevention, sustainable resource use, absence of complaints from the local community, and ensuring the protection of biodiversity.

We promote sustainable purchasing, requiring suppliers to adhere to the same respect for strict compliance with labor practices, human rights, ethical and environmental standards that the organization advocates, ensuring environmental sustainability throughout all phases of the product life cycle.

 

Commitment to Safety

It is our commitment to conduct our activities with respect for safety rules and the prevention of serious accidents, namely through:

• Investigating all incidents and non-conformities to determine causes and corrective actions, disseminating findings to prevent the occurrence of similar incidents;
• Providing structures and means, including human, technological, and financial resources, appropriate to the policy objectives and proportional to the identified hazards, defining functions, responsibilities, and competencies, and promoting information and/or training in this area for workers and other stakeholders;
• Ensuring the operability of the Internal Emergency Plan through conducting training exercises for emergency response;
• Actively and responsibly collaborating with the relevant authorities and all stakeholders by identifying, assessing, and adequately monitoring all sources of risk for serious accidents involving hazardous substances, including various operating conditions and modifications that may affect their control;
• Implementing a process that promotes a safety culture and ensures the information, consultation, and participation of workers in the development, planning, implementation, performance evaluation, and improvement actions of the Management System;
• Continuously working to eliminate hazards and reduce risks to occupational safety and health to provide healthy and safe working conditions that effectively prevent injuries, accidents, and potential health consequences related to work;
• Promoting optimal health and safety conditions at work for all members of the organization.

In a world where information security is an essential pillar of business continuity, it is crucial to ensure information security by implementing and maintaining mechanisms and procedures that guarantee the adequate integrity, confidentiality, and availability of information in information systems, with the goal of maintaining credibility and trust while ensuring the physical protection of the systems and the information contained therein.

 

Commitment to Innovation

Innovation in all aspects of our business is the key to our success. Since our activities are linked to technology, we are committed to fostering an environment that generates ideas. The area of innovation is focused on Research and Development in the production of Turpentine, Rosin, and their derivatives.

In a constantly evolving world, it is imperative to have an innovation system capable of responding to change, demonstrating a distinctive character in the market.

It is essential for us to identify new trends in their earliest phases and to be open to the most innovative ideas.

We develop safe products that meet environmental requirements at various stages of their life cycle and are of higher quality.

We view change as an opportunity and complacency as a threat. Therefore, we encourage an attitude of openness to the world and change in all areas of our company.

 

Continuous Improvement

Our principles and results align with the best practices in the industry, which includes a transparent information system that allows for the continuous improvement of the performance of our quality management system, innovation, environment, safety, food safety, and the prevention of serious accidents involving hazardous substances.

We will continue to apply directives and processes that enable us to implement each of our principles at the corporate level, periodically reviewing the policy to ensure it remains current, functional, and effective.  All the commitments mentioned above are reflected in management objectives to ensure the efficiency and adequacy of the Management System.